About Me
Digital Product Leader having 19+ years experience in Product Management, Delivery Management and Customer Success, with a strong focus on understanding customer needs, and a knack for converting ideas into products.
Experience
April 2021 - Present
Head - Product & Delivery, Ampity Infotech
Leading remote cross-functional teams in product enhancements and maintenance for a US based B2B SaaS provider in sports management. Creating and managing product roadmaps, backlogs, sprint and release plans, user stories and acceptance criteria. Took over a complex feature enhancement stuck for over a year and worked with new Agile teams to deliver it within 2.5 months
Dec 2020 - Aug 2021
Product & Technology Head, AntarAkt / Anupam Kher Foundation
Led the Business and Product strategy as well as execution for an ed-tech start-up dedicated to holistic personal development, through online courses and workshops. During the 2nd Covid-wave in India, joined hands with Anupam Kher Foundation to manage critical equipments donation to various needy hospitals, institutions and individuals.
May 2015 - Jan 2020
Head of Product, Hobnob Technologies
Owned the entire product life cycles, from concept-to-launch and beyond, for 3 successful B2B SaaS products in the event-tech space. Enabled sales, marketing and customer success teams to acquire, onboard and manage key strategic accounts like HPE, VMware, Unilever, Siemens, Tata Group, Carrier etc. Increased end-user engagement levels by clocking >80% app adoption rates, and 10M+ engagement touch-points. Led GDPR compliance and ISO 27001:2013 certification initiatives, first in the industry to achieve the feat.
Jan 2014 - Dec 2016
Digital Strategy Director, Shobiz Experiential Communications
Incubated and developed new digital product ideas in the experiential space, leading to creation of a new event-tech start-up. Led the digital & strategy business unit in discovery and analysis of customer insights and developing relevant lead generation strategies and user engagement solutions. Generated new business by getting clients like Dassault Systemes, Capgemini and Epson into the company portfolio.
Jan 2010 - Dec 2013
Entrepreneur / Co-founder, Fruits Creative Solutions
Co-founded a supplement education venture for 8-17 year old students. Successfully established a network of 10 educational hubs across 2 states and worked with over 5,000 students through on-ground curated programs.
Nov 2011 - May 2012
Freelance Product Manager
Headed MVP dev cycles for a US telco’s online PBX solution, from requirements gathering to creating wireframes and use cases, and to building and managing cross-functional teams.
July 2006 - Jan 2010
Manager – Engineering, GlobalLogic Inc.
Enabled M&A activities by identifying and automating business processes and workflows across all acquired companies. Led successful SAP ERP implementation at all company units and locations within a year of project initiation. Fast-tracked Agile implementation within the company by leading pilot projects.
May 2001 - May 2006
Application Systems Analyst, Progressive Insurance Co.
Led prioritisation and resolution of production issues in collaboration with business and development teams. Lead implementer for product & feature rollouts to various states.
Education
CERTIFICATIONS
Professional Scrum Product Owner
Professional Scrum Master
Google Analytics
1999 - 2001
Master of Science - Information Systems Management
University of Akron, Ohio, USA
1995 - 1998
Bachelor of Arts - Economics
University of Delhi, India
Skills
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Product Management
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Delivery Management
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Agile and Scrum
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Requirements Gathering & Analysis
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Use Cases and Acceptance Criteria
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User Experience
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Negotiation & Prioritization
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Stakeholder Management
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Information Security Management & GDPR
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Leadership
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Team Work
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Communication
Knowledge
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Web & Mobile Apps
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Digital and Social Marketing
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Databases and SQL
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Digital Transformation
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Technology Enablement
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GDPR and ISO 27001:2013
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Data Protection
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AWS and Cloud
Contact Me